Patient Satisfaction With Providers: Do Patient Surveys Give Enough Information to Help Providers Improve Specific Behaviors

Patient safety organizations can help providers improve performance and results.

Patient satisfaction with dental hygiene providers in US military clinics.

PURPOSE Military service members receive their dental care from military dental clinics. The purposes of this study were to assess satisfaction and to identify predictors of patient satisfaction with the hygiene provider in military dental treatment facilities. METHODS Standardized surveys were administered from 2000 through 2004 by the Tri-Service Center for Oral Health Studies. Dependent va...

Intraoperative patient information handover between anesthesia providers

Currently, no reported studies have evaluated intraoperative handover among anesthesia providers. Studies on anesthetic handover in the US recovery room setting observed that handover processes are insufficient and, in many instances, significant intraoperative events are disregarded. An online survey tool was sent to anesthesia providers at US anesthesia residency programs nationwide (120 out ...

How Accurately Can Emergency Department Providers Estimate Patient Satisfaction?

INTRODUCTION Patient satisfaction is an important measure of emergency department (ED) quality of care. Little is known about providers' ability to estimate patient satisfaction. We aimed to measure providers' ability to assess patient satisfaction and hypothesized that providers could accurately estimate overall patient satisfaction. METHODS We surveyed ED patients regarding satisfaction wit...

Providers do not verify patient identity during computer order entry.

INTRODUCTION Improving patient identification (ID), by using two identifiers, is a Joint Commission safety goal. Appropriate identifiers include name, date of birth (DOB), or medical record number (MRN). OBJECTIVES The objectives were to determine the frequency of verifying patient ID during computerized provider order entry (CPOE). METHODS This was a prospective study using simulated scena...